Hello:
I have a Windows 7 Professional [SP1] (64)-bit computer running Acrobat v9.5.x that is having problems scanning in documents from a HP LaserJet Pro 400 MFP 425dn all-in-one, as PDFs, using the native HP scanning software that came with the device.
Scanned documents are "greyed out" when viewed in Acrobat, however, when these same documents are printed our or sent via e-mail [as attachments] they are displayed properly in Acrobat.
An additional oddity, is that on the same computer under a different user profile, the same scanned document is displayed properly in Acrobat.
While I realize that this could be a scanner [scanner software] issue, it seems likely that it may have something to do with the users [profile specific] Acrobat settings, so I'm wondering if there are some things I could check or if there is a way to remove this persons Acrobat settings, so they can be recreated.
Thanks in Advance,
Robert Lindholm
University of Rochester