Hopefully I'm asking this question in the right place. Please direct me if I'm not.
Due to some issues with alot of our applications that are web-enabled and rely in IE. When are 1500+ users get prompted to up date reader or flash player they do not understand to turn off the 'optional' check mark to download and install chrome.
This cause multiple helpdesk calls as their web-enabled apps do not work correctly in chrome.
We had found documention: http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Up dater.pdf
to disable the update notifications, however checking both xp and win7 machines, the key mentioned on page 16 of the pdf mentioned above, did not exist in HKLM, but did find it in HKCU. Tried to create the iCheck and iCheckReader in both places but not sure if they are actually working.
Here is our actual goal: We just don't want users prompted to update reader or flash player because of the chrome install. We don't want reader or flash to update 'automatically'; We still want the ability to update it manually.
How can we turn off any auto update functionality, and prompting of updates so users never see them in both apps?
We currently have users with reader, 8, 9 and 10.
if you can provide documentation, detailed steps, registry keys, etc. I would greatly appreciate it.
Thank you,
Chad
