I have Windows 7-64bit and IE 9. A few days ago, I got a popup asking if I want an Adobe Flash update. I answered Yes, and it supposedly installed successfully; yet, every time I go into a page with flash, Adobe tries to reinstall the same update again and again. Chrome works fine, but some websites only render properly in IE. I've so far spent two days on this. It's driving me crazy!
Steps I took to in an unsuccessful attempt to resolve:
- I went into http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html to confirm that I had the latest version of Flash Player.
- I ran the Adobe Flash Uninstaller.
- Java version was old, so uninstalled Java.
- I deleted four folders: C:\Windows\System32\Macromed\Flash, C:\Windows\SysWOW64\Macromed\Flash, %appdata%\Adobe\Flash Player, and %appdata%\Macromedia\Flash Player.
- In Folders System32 & SysWOW64, I made sure I have no more flash*.exe or flash*.cpl files.
- I uninstalled IE 9 (http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninst all-internet-explorer-9 ). This caused rollback to IE 8.
- I restarted my laptop.
- I ran cCleaner64 for both the laptop users, to delete all temp files. Also ran it on the registry.
- I ran Norton quickscan.
- I turned off Norton's firewall & antivirus,and disabled all SpywareBlaster protection.
- I ran SuperAntiSpyware and Malwarebytes quickscans.
- Restarted.
- Reset Internet Zone to its defaults. Turned off IE SmartScreen filter. Enabled Protected Mode. Again, I turned off Norton's firewall & antivirus.
- I reinstalled Java.
- I reinstalled Flash Player from Adobe.com,allowing Adobe to install updates automatically.
- I closed IE.
- I reenabled Norton
- I tried with IE 8. Same problem.
- I disabled Norton and Protected Mode.
- I uninstalled and reinstalled Flash Player again. Same problem.
- Turned on Protected Mode. Same problem.
- Updated to IE 9 and tested. Same problem.
- Turned on SmartScreen filter.
Please help!!!