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Login to DPS doesn't work any more - waiting since 10 days for support

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Hi,

 

10 days ago my login to Folio Producer didn't work any more - form one minute to next while working on a folio. I get a message that I need to contact support.

I did this immediatly 10 days ago - but nothing happend until now. Meanwhile I phoned Adobe support and asked why they don't help me but they told me that I need to wait.

The Adobe ID had been used for a professional DPS account until beginning of August but we did not renew the abo.

 

We now use Creative Cloud. Today my next app was ready and I began to create the app (Single Edition with Creative Cloud).
Then I noticed that the Adobe ID for which we have bought the Creative Cloud has no right to login to DPS, too!

 

I'm hopeless!

What can I do to get access to my Single Edition with Creative Cloud when the Adobe support ignores my case?

 

Has anyone had a problem like this? Or is there anyone at Adobe who is able to help me? My customer is waiting for the app going online!

 

Best regards

 

Almute


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