Just over a month ago I had installed the trial version of Illustrator CS6 to try it out. I had also done the same with PS CS6.
I decided to buy and so bought the whole Web and Design collection. After ordering it I decided to remove the old trials to ensure a simpler installation of the whole package. So I uninstalled these the other day using the Program add/delete in the Control Panel and then deleted the folders that contained Adobe products except for my Adobe reader etc.
I had a few issues with Flash player after and a script in Word so I restored my computer to an earlier date and then just removed the bare minimum.
Now I have just installed the new package and everything works fine. Serial number, then logging in with Adobe ID then installing.
The issue is if I open Illustrator it opens but within seconds blanks out and a window pops up saying it has stopped working. I hoped that I could go into the Computer's add/remove to see if I could fix but none of the new programs are even listed.
I need to get some graphics done and really need to be able to open Illustrator ASAP.
If it helps, the exe file is in the support file folder which I did not know it should be in. Is there a way of fixing this easily? Like a fix program that could diagnose the issue?
Thank you to anyone who can help me.
Please note, all the other programmes open: PS, Fireworks, Dreamweaver. However Bridge also doesn't.
I also tried running as administrator and this doesn't help.
Rachel
Just an afterthought. Could I uninstall and then reinstall? As it is on the same computer I assume Adobe would know that I wasn't trying to use the serial number a second time on someone else's computer. I just don't know what else to do. The live chat is not available until Monday and I really need to use Illustrator over the weekend to prepare a design for a client.