TO ADOBE
It appears to me that each "improvement" in the fora (nod to Hunt) leads to more difficulty for those trying to answer the questions of Adobe Users.
On May 24 the thread "Known Issues with New Skins" listed 27 problems. In the last 2 months just 6 issues have been corrected. This sends a strong signal that Adobe does not care about the opinions of those that respond to users every day, and so they are snubbing the one bright spot in Adobe customer service.
Then a week ago the number of comments per page was reduced from 50 to 10, and after complaints on this forum, it was increased to 15, but nowhere near the 50 requested. Again, more difficulty in reading and responding to the fora.
All these "improvements" make in more difficult to read and respond to users questions, and the response from Adobe and Jive is just abysmal. For sure, there are a few Adobe personnel that sympathize with our plight, but the overall tone of Adobe is one of "it is done, get used to it"!
So the question is - What does the management of Adobe have in mind for the fora?
Specifically
1. Are they making changes just to annoy the Top Responders so they will drop out, and then Adobe can abandon the user forums?
2. Do they want the Top Responders (who care passoinately about the user's plight and the fora) replaced by just casual users that won't be so vocal in how the fora is managed?
3. Do those responsible for making fora changes have any clue as to how the fora work, and how the changes affect users? If not then, Why Not?
4. Why do they ignore the advice of the heavy users of the fora, some dedicating many hours a week to answering questions?
5. Why don't they do a test of "improvements" on the Forum Comments page, have the users voice their opinions, and then IMPLEMENT SUGGESTIONS?
Just getting more than a little annoyed.
curt y