Premiere elements 11 won't install

Recently purchased online bundle Elements 11 and Premiere Elements 11.  No trouble installing Elements but Premiere won't go. Windows XP.  Have tried on Google chrome, Internet Explorer and Mozilla Firefox. Have had chat help from Adobe but nothing works.  I want Adobe to send a hard copy at no cost but don't know how to reach them by phone and not pay the hefty service charge..  I think they are liable as they failed to announce the availability of Elements 11 when I purchased Elements 10.  When I questioned this they said they would send a comlimentary. copy but only online.  Any ideas?