I've tried several times over the past few days to upgrade my account online. I've called the number that is given when it doesn't work and I was told, "I can't help you." and then transferred to someone else who said "There must be a technical problem." They don't know for sure that there is a problem, but I'm told to try again later.
The message directs me to call 800-585-0774 and someone will help you with the purchase. I called and the person said, "Oh, I could order you some paper forms to use, but I can't help you with that. It's online only." Really?
Who can I call to get some real help? I think the product would be very useful for two businesses that I manage, but not if I can't purchase the service or get customer support.