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Timeline Lag and Loading Issues

July 18, 2017, 12:23 pm
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I have installed the latest version of Premiere Pro CC and have been experiencing issues like timeline lag, and loading issues.

 

Loading up a project, I find portions of the window just blank, unless I hit the File button in the top left corner - this updates the visuals to bring back the rest of the interface.

 

PremiereProCCIssue.JPG

 

I can manipulate the timeline, but I visually see no changes unless I hit File again. These issues never happened before I updated to the latest version.

 

Any ideas as to the possible issue?

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Swing In and then Reverse Transition

July 17, 2017, 4:30 pm
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I'm trying to create an effect where a clipboard swings into view on top of another clip, partially covering it, and then swinging back out in reverse to the way that it swung in.  The clipboard is a PNG image file with a transparent background.

 

I have successfully created the Swing In effect using the Swing In transition as follows.  The clipboard swings into view as if it were hinged along the right-hand side.

 

Swing In.png

 

At the end of the Clipboard clip, I want it to swing out in the reverse, again hinging along the right-hand side.  However, I just can't seem to make it work using the Swing In or Swing Out transitions.  Is it possible to do what I'm trying to do?

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MouseOver movieclip going back and forth on timeline

July 18, 2017, 9:57 am
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Hi, I have a 80 pictures showing an object in 360°. I want to be able to go back and forth on the timeline by moving the mouse to the left or to the right. How can I do that?

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iOS app not launching on device

July 18, 2017, 1:32 am
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Has anyone been having issues launching their app on iOS devices? My web application works fine, but when manually installing or using the QR scanner to download the app on my iPhone, the app crashes at launch.

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Replacing stroke colour to empty boxes

July 17, 2017, 7:20 pm
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Hello,

 

I was wondering if it was possible to replace the color of the stroke on empty boxes (no text inside) and/or lines in a whole document at once.

 

I have a file that has Clear text that I have to bring up occasionally with a simple Find/Replace all with a specific colour.

 

Now, I have been asked that the information relating to the Clear text was also boxed in "to make it easier to identify"

 

The thing is that while the text is clear these boxes should also be transparent, and be visible when the text is visible.

 

Usually this is with 16 page documents and it seems that the only way I can do this is manually. Is there a way to make the border on these empty boxes visible without affecting all the other text boxes?

 

So far, it seems I would have to make this process manually, but am hoping there is a solution for this.

 

If I am missing information to provide to solve this, let me know and I'll try to provide.

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Unable to set mask/matte correctly in AE

July 17, 2017, 10:30 pm
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So, I have a solid layer that I've animated to move across the screen. At one point, it occupies about half of the screen, and I want a 2nd layer to be overlaid on this solid layer, but nothing else. However, when I try to either set a matte for this 2nd layer, it either masks everything or nothing. Further, when I try to do a track matte (all four variants), it also masks either everything or nothing. It appears to be that the mask is applied to the original position of the solid layer, and fails to take into account that it moves!

 

Is there any way for me to get this 2nd layer to be overlaid on this solid layer properly? I feel like this is something AE should support since generally you want to mask where a layer CURRENTLY is, not where it USED to be, but I can't figure out how to do it right. Thanks!

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Downloading previous versions of cc [on OS X 10.7]

July 18, 2017, 3:29 am
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I have just subscribed but cannot download anything as my macbook only has mac osx 10.7. technical support said i could download previous versions but only send me instructions to do this once you have already downloaded something - you need to click on the cc icon. This doesn't work for me as i can;t download anything. Technical support has been useless for nearly two hours!!!! Please help.

 

Thanks

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Mixing Frame Rates and exporting a DCP

July 18, 2017, 10:03 am
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Hello,

I'm an editor, and I've been handed a project that was shot over the course of 10 years. The initial footage was shot at 29.97 (the director had thought it was 23.976) and so the new footage was all shot at 23.976. I've edited a timeline in 23.976 using both media sources, but now we are getting to the point where we need to start thinking about an output for festival release and we will need to create a DCP. This is my first time doing a DCP project, and I'm curious what issues I might run into with the 2 frame rates.

 

Since the sequence is in 23.976 and we are creating a 24fps DCP, will there be issues with the output since there is 29.97 footage?

 

Do I need to convert all the 29.97 fps footage to 23.976 or vice versa?

 

 

 

Any help would be great, since this is a giant headache that is beyond my control. Thank you!

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Change drive Lightroom DNG folder is sent to?

July 18, 2017, 4:05 pm
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When I import images in Lightroom it loads them into a folder on my Desktop. I want to change the default location of this DNG folder.  I have an 256GB SSD as my C: drive and a standard drive (F:) for my storage.  With the DNG folder located on my desktop it is taking up 60GB of space on my SSD and causing me to be low on storage.  I want the Lightroom DNG folder to default to my standard F: drive.  Thanks. 

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Adobe Bridge CC2017 (7.0.0.93) + Windows 10 (1703) - software rendering only

July 16, 2017, 4:41 am
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Hello,

I recently did clean install Windows 10 (1703) and Bridge CC2017 (7.0.0.93)only have software rendering option ticked and greyed out no matter what I did to solve this issue.

Wierd thing is that my dedicated GPU is normally detected by Photoshop or Camera Raw, only Bridge does seem to have problem to with hardware acceleration.

 

My system configuration :

Core I7 3610QM, 16GB RAM, Nvidia Geforce 650M, SSD 840pro, Windows 10 (1703) fully updated.

 

I tried:

- set dedicated GPU in nvidia panel + set compatibility view

- reinstalled nvidia drivers from newest 382 to 378.

- reinstalled both Photoshop and Bridge several times

- reset preferences

- turn off all bridge scripts

 

Everything worked fine on Win 8.1....

 

Please help!

 

 

sniffer log :

 

Tester="Photoshop"

snifferStart="2017-07-16_13:38:54"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GT 650M"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="21.21.13.7892"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GT 650M/PCIe/SSE2"

glgpu[0].GLRendererID=4049

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c9 45f71b38\nvd3dumx,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c94 5f71b38\nvwgf2umx,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c94 5f71b38\nvwgf2umx,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c94 5f71b38\nvwgf2umx,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c94 5f71b38\nvd3dum,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c945f 71b38\nvwgf2um,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c945f7 1b38\nvwgf2um,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_ea62e0c945f71 b38\nvwgf2um"

glgpu[0].GLDriverDate="20170316000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

gputag.GL_SHADING_LANGUAGE_VERSION=35724

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

gputag.GL_FRAGMENT_PROGRAM_ARB=34820

gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

gputag.GL_MAX_TEXTURE_UNITS=34018

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_DRAW_BUFFERS=34852

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_VARYING_FLOATS=35659

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

gputag.GL_MAX_VERTEX_ATTRIBS=34921

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

NumCLGPUs=2

clgpu[0].CLPlatformVersion="1.2 "

clgpu[1].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=1

clgpu[1].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=1400

clgpu[1].CLMemoryMB=2048

clgpu[0].CLName="Intel(R) HD Graphics 4000"

clgpu[1].CLName="GeForce GT 650M"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=32902

clgpu[1].CLVendorID=4318

clgpu[0].CLDriverVersion="10.18.10.4653"

clgpu[1].CLDriverVersion="378.92"

clgpu[0].CUDASupported=0

clgpu[1].CUDASupported=1

clgpu[1].CUDAVersion="8.0.0"

clgpu[0].CLBandwidth=2.35244e+10

clgpu[1].CLBandwidth=4.45613e+10

clgpu[0].CLCompute=121.325

clgpu[1].CLCompute=154.917

NumNativeGPUs=0

snifferEnd="2017-07-16_13:38:56"

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IOS 11 Beta won’t accept download.

July 7, 2017, 4:21 am
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Current Update will not download. Using iPad Pro 10.5” with iOS 11.

Richard

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How to stop AAF export stripping metadata and renaming audio files?

April 23, 2017, 7:27 am
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I have performed an AAF export of audio from the same sequence, from the same project using Premiere Pro CC 2015 and 2017.
The AAF from CC 2015 gave me the file names in the left column in the image below. The export from CC 2017 gave me the file names in the right column of the image below.
Screen Shot 2017-04-24 at 12.18.43 AM.png

Is there a setting somewhere which tells the AAF export to do this?

As along with changing the names to hex strings instead of the merged clip names, it has also stripped the meta-data from the audio files.

Meta data such as scene and take number and channel name.

 

I can't think of what this setting would be called, and therefore can't find it in any forum posts.
Searching for AAF turned up unrelated issues.

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pdf file read error

July 16, 2017, 6:21 pm
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Hello,

 

There was a problem reading the pdf file.

Other files open well, but this file is not.

Also, Some computers have this file open.

 

-error content:

The file type is not supported, or the file is corrupted and can not be opened.

For example, an attachment received by e-mail has an incorrect decode.

 

Give me solution Plz.

 

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Trouble with CC Libraries syncing across devices

July 18, 2017, 2:43 pm
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Hi there,

 

I have been experiencing this issue for a couple of weeks, since I got a new iPad Pro. I have a subscription to Adobe CC for all programs. I am logged into my Creative Cloud across my 3 devices; I have a MacBook Air, iPhone 6 and iPad Pro. On my MacBook Air, all of my libraries appear in the libraries panel in all of my adobe programs, mainly Illustrator, Photoshop and InDesign which are what I use from day to day. On my iPhone and iPad, depending on which app I open, I don't have access to any or very few of my libraries. What could be the cause of this? I see that some apps do not support the libraries, but for example, in Adobe Comp, I only have access to one library, but it shows no assets inside. When I access this library on Adobe.com, or through my Creative Cloud panel on my desktop, I see all assets there. It seems like there is a syncing issue somewhere, but I can't figure out where or how to properly sync everything. I have tried logging out on all devices, logging back in, shutting down, restarting, and checking/installing any updates. Am I missing something? Any suggestions are greatly appreciated!

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GPU Performance & Animated Zoom for PC

July 18, 2017, 3:33 pm
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I have Adobe CC 2017 and I can't find GPU Performance &  Animated Zoom in InDesign (PC version).

where can I find it? and if not, will this feature be input into PC version??

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Character Animator puppets using props

May 31, 2016, 1:23 pm
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Hello,

 

I'm fairly new to AE Character Animator and have been using it without too much trouble. I wanted to take my puppets up a notch and incorporate props for them to use. I am running into trouble because I have a scene in which a character is playing a guitar. The left hand responds to the draggable left pin and move on its own, but the right does not; it just moves the entire torso.

 

I think it has something to do with how the mesh is reading the puppet in character animator or how I'm labeling the layers in Photoshop (please see attached pictures). I have not run across a forum with this particular problem yet, so if anyone has any answers, I would appreciate it.

 

 

Screen Shot 2016-05-31 at 3.02.34 PM.pngScreen Shot 2016-05-31 at 3.20.50 PM.png

 

Thank you,

DN Ellis

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Indesign CC asks me to complete my profile and register my product

July 18, 2017, 3:09 pm
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Up until I clicked the notification just now, InDesign CC, for which I have a payed subscription, notified me to complete my Adobe profile and register my product every time I launched the application. Upon clicking the notification InDesign sent me to log in to my Adobe account, which i did. My account information tells me I have an active subscription for InDesign, but that "You have no registered products."

 

My subscribed InDesign CC works just fine, so why did it keep reminding me to register my product? How do I register a subscribed Adobe CC application? Is it even possible? I thought registration was only used for products bought on physical media before Adobe started with its subscription model.

 

I've searched applicable parts of Adobe's web site quite thoroughly but have yet to find an answer to this conundrum.

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Round Up

July 18, 2017, 3:02 pm
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Hi

how to round up a field

for example filed 'ex' = 4.5

rounded = 5

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Photoshop CS6 update option greyed out Mac OS 10.11.6

July 18, 2017, 9:45 am
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Hi!

 

Can anyone tell me how to access the update options when they're greyed out on a Mac...

 

Does this require membership of Creative Cloud..?

 

Sorry if these are very basic questions - I've not used my photoshop much for years and only now want to make sure I've got the best version.

 

Thanks!

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Frustrating question

July 18, 2017, 3:53 pm
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I'm hoping someone can help.

 

I have PSE7 and I have downloaded the camera raw plug-in 5.6.0.148 however I still cannot open my Canon Rebel T5's .CR2 raw file saying it's the wrong type.

 

What am I missing?

 

Thanks for any help you can give.

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