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Lightroom Classic CC crashing PC - no warning. What should I do next?

October 14, 2018, 4:42 am
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Hi folks,

 

Long time LR user but I have just built a new system as CC was so resource hungry on my old 3570k. Everything works fine BUT when I use the Face Detect feature in Lightroom CC Classic (most up to date version - 7.5?) it crashes the PC after a minute or so. This happens every time. The screen goes black and the pc reboots. No warnings, nothing. It’s driving me nuts. Not sure if this happened on the old build as I didn't really use Face Detect, but was interested to see how it ran on the new hardware.

 

The catalogue was transferred from my old PC along with the files. Previews have been deleted to eliminate this as an issue.

 

All other functions seem to work (library, develop, export etc)

 

Build details and what I have tested so far:

 

CPU: Core i5 8600 (non k) runnng stock. Survives 6hours of prime 95 with no errors at around 58-62C. Generally runs just over 30C when not busy. No evidence of any thermal throttling.

Memory: Hyper X Fury 16GB.Tested running stock and with XMP - both pass Memtest 86 9 hours of testing with no issues and Intel ETU memory stress test 4 hours. Definitely on the motherboard compatibility list. I even have new memory coming this week so I can eliminate that as an issue.

GPU: MSI GTX 1060 3GB: Tested running stock. Runs Heaven benchmark for 6 hours with no issues and temps around 65C. Have tried with graphics acceleration on and off with no difference. Latest drivers,

Mobo: Asus TUF Plus Gaming B360M - generally runs around 30C or thereabouts

HDD: Samsung 970 Evo m.2 pcie - haven’t tested this really other than with its own stress test, but can’t see why it would be an issue

Power: EVGA 650W GQ Gold - tried running in eco and non eco modes. Only a couple of years old and no other reported issue. Hardware draw is well within limits.

 

I have even stress tested with Prime 95 and Heaven running together for 4 hours with no issues. Genuinely at a loss here and quite annoyed at the time this is taking up and the fact I am paying £120 a year for this.

 

Any ideas or help would be much appreciated.

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Wiederhergestellte Adobe CC Desktop Apps lassen nicht mehr öffnen

October 27, 2018, 6:10 am
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Nach Wiederherstellung aus einem Time Machine Backup lassen sich Adobe CC Desktop Apps nicht mehr öffnen, weil die Abonnement Server nicht kontaktiert werden können.  Wer kennt das Problem und wie kann man es beheben?

Meine These für die Ursache:

Es muss an dem Backup liegen, dass der Adobe Creative Cloud Desktop Client die Abonnement Server nichtmehr erreichen kann.

Ich habe es nun auch mit einem anderen Nutzer und 2 anderen Rechnern getestet: Resultat:

Stellt man ein MacOs High Sierra 10.13.6 aus einem Backup wieder her, dann kann der Adobe Creative Cloud Client nichtmer die Abonnement Server kontaktieren.

 

 

Die Vorgeschichte:

Hier ein paar genauer Angaben zu meinem Problem:

 

Ich habe kürzlich ein backup von meinem altem Mac Book Pro  gemacht und dieses auf meinen neuen iMac gespielt.

Betriebssoftware Version beider Rechner: MacOs High Sierra 10.13.6.

 

Meinen neuen Rechner habe ich dann komplett neu aufgezogen, indem ich ihn aus dem Time Machine Backup wiederhergestellt habe. Daher hat der neue Rechner auch MacOs High Sierra 10.13.6.

 

So wie geplant habe ich bei meinem neuen Rechner alles wie beim alten wieder aufgefunden.  Der Creative Cloud Desktop client startete auch automatisch und ich glaube ich war sogar automatisch angemeldet mit meinem Creative Cloud account.

 

Das Problem:

Obwohl dank des backups alles wie beim alten Rechner war, konnte ich beim neuen Rechner nun nicht Creative Cloud Apps wie InDesign CC und Photoshop CC öffnen. Die Fehlermeldung: Adobe Creative Cloud Abonnement Server können nicht erreicht werden. Überprüfen Sie Netzwerk und Firewall...

 

Netzwerk und Firewall Probleme sind aber ausgeschlossen (es geht an anderen computern im Netzwerk alles glatt, auch an meinem alten)

 

Was mir auch auffiel, ist dass wenn ich mich mit meinem neuen Rechner aktiviert habe, im Adobe Creative Cloud Browser Abo Verwalten Menü, mir 2 mal der gleiche Rechner angezeigt wurde. Einmal "unter Mac OSX und einmal unter MAC".

 

Auf dem alten Rechner von dem ich das backup habe, habe ich dann nochmal getestetd ob ich mit meinem gleichen Adobe CC account mich anmelden kann, und CC Apps öffnen kann. Das ging.

 

Ich dachte mir vielleicht liegt das Problem am neuen Rechner daran dass mein Nutzer auf meinem vorherigen Mac noch angelegt war. Ich hab diesen dann vom vorherigen Mac beseitigt. Allerdings hat das auch nichts geholfen.

 

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Printing Black double sided invitation on oki printer

October 27, 2018, 6:12 am
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I'm trying to print a double sided invitation that has a mainly black background but the design also includes other colours. I've set up the file as a pdf in illustrator and when I print the front is great but the back has weird grey patches and streaks as if there isn't enough toner printing onto it. I'm new to printing my own stuff and have only just invested in the printer so I know I'm doing something wrong, just don't know what. I've tried altering the true black setting and changing just to 'k' black but its still the same. Thank you If you can help at all.

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Lightroom imports old photo into new import

October 27, 2018, 6:00 am
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For some reason, I keep getting old photos in the middle of my new imports into Lightroom. They match the camera's photo number but from 10,000 photos ago or whatever. Lightroom presumes their the same and doesn't build a proper preview for it. So it looks like the photo from way back. I have Standard Previews selected on import.

 

What should I do? Reformat SD after each import? Check different box for creation of Smart Previews?

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ilya

October 27, 2018, 5:28 am
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how do i remove / delete a recent PDF file in adobe reader dc? there is no option to remove it from recents. the file is stuck in the recent folder section and i cant remove it. please advise.

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Can't Turn Off Animated Zoom in Photoshop CC 2019

October 26, 2018, 12:29 pm
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I have gone to preferences/tools and unchecked it...but it still is on. I much prefer ctrl-spacebar method of zooming into a desired space.

 

Thanks in advance

Steve Sander

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how do you undo fade in/out?

October 13, 2010, 10:03 am
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I would like to remove some fade in/outs I from a video clip I am editing but don't know how to do that.  Can anyone help?  I use Adobe Premiere Elements 7.  Thanks.

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After deleting *all* previews still huge folder

October 27, 2018, 5:32 am
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Hi,

 

after deleting *all* smart previews and 1:1 previews (from inside LR) my

 

"Lightroom Catalog Previews.lrdata" folder is still 22GB sized on my SSD drive

("rela" photos are on external devices)

 

any advices? (deleting manually contents?)

 

have a nice weekend

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Field value edits within a loop

October 27, 2018, 9:23 am
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I have a loop to iterate through all of the fields and copy them from a target pdf to the current pdf.

This currently works well with manually calling the fields, and with console.log within the loop. But as soon as the field.value is updated with the field.value of the other pdf the software crashes (infinite loop?). It even crashes if the field.value is manually set for all fields. I must be missing something simple..

Here is my code:

thisDoc = this;

var docName = app.browseForDoc();

app.openDoc(docName.cPath);

var d = app.activeDocs;

var thatDoc = d[d.length-1];

var i = 0;

 

while (i<thatDoc.numFields){

var oldName = thatDoc.getNthFieldName(i);

var old = thatDoc.getField(oldName);

if(old.type == "text"){

   if (thisDoc.getField(oldName) != null){

   var cur = thisDoc.getField(oldName)

cur.value = old.valueAsString;

   }

} i++;

}

thatDoc.closeDoc();

 

Any help would be appreciated.

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"Adobe Media Encorder n'est pas installé"

October 27, 2018, 6:24 am
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Bonjour à tous.

 

Je viens de faire les MAJ des dernières versions Adobe CC et depuis quand je veux exporter depuis première pro en file d'attente, ça me met un message "Adobe Media Encorder n'est pas installé" ... Le souci c'est qu'il est bien installé et se lance correctement.

 

Help plz !

 

 

Windows 10 64

Tous les logiciels adobe installés à jour

Avec un sur une licence officielle

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Free Transform Tool + Shift key is inverted?

October 26, 2018, 4:13 pm
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Hello,

 

I must have inadvertently changed a setting somehow... ctrl+t enables the free transform tool as usual, however as of a few hours ago, I now have to hold down the shift key if I do not want to scale uniformly. I have been using Photoshop for a long time, and I am used to holding the shift key when I do want to scale uniformly, but now I have to hold it so that I can scale non uniformly. (i.e. drag a square into a rectangle shape)

 

Any idea how I managed to flip the functionality of the shift key?

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Face tagging does not generate keyword

October 25, 2018, 4:09 am
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Hi,

 

When I scan in old photos and import them into Lightroom, faces (with ltheir location on the photo) are tagged but keywords are not automatically generated. If I click on the name tag then press return or manually create a new (previously unrecognised) name tag, keywords are generated.

 

I searched for the same problem on the internet and found someone with a similar problem this year: it had started after an update - unfortunately the advice was to contact Adobe and did not give a solution.

 

Can anyone advise ?

 

All the best,

 

Douglas

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Console Errors When Trying to Add Header/Footer

October 26, 2018, 11:44 am
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Hi there!

 

Hoping someone might be able to help explain this to me.. I searched for a while and can't find any similar occurrences.

 

I just went to add a footer to a document I'm working on (manually - using the "Header & Footer" tool). As soon as the options window came up, the JS console also popped up and started going haywire with errors. Each time I typed a letter or clicked anything on the Header & Footer options window, the console showed another block of the same errors. In all there were over 600 lines of the same errors repeating.

 

They are all mostly reference errors claiming that several of my document level functions are not defined - when they most definitely are.

 

Does the Header & Footer tool cause some sort of JS event? And if so, why wouldn't it recognize the functions? I'm super confused here. An example of the errors is below.

 

Thank you!

 

 

ReferenceError: no_zero is not defined
1:Field:Format
TypeError: f is null
1:Document-Level:addToday
ReferenceError: no_zero is not defined
1:Field:Format
ReferenceError: percent_zero is not defined
1:Field:Format
ReferenceError: no_zero is not defined
1:Field:Format
ReferenceError: no_zero is not defined
1:Field:Format
ReferenceError: no_zero is not defined
1:Field:Format
ReferenceError: round is not defined
2:Field:Calculate
ReferenceError: no_zero is not defined
1:Field:Format
ReferenceError: round is not defined
7:Field:Calculate
ReferenceError: round is not defined
5:Field:Calculate
ReferenceError: no_zero is not defined
1:Field:Format
ReferenceError: percent_zero is not defined
1:Field:Format
ReferenceError: no_zero is not defined
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Transform Tool Craziness

October 16, 2018, 7:08 am
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Apparently there have been some silly updates to transform.

 

1.

Aspect ratio lock does nothing 50% of the time. On or Off - I still have to hold SHIFT to transform and keep the ratio.

 

2.

In all previous versions, if I select a layer and Ctrl+T to bring up Transform, I used to be able to drag guides onto my document to the centers. This is not the case for some reason anymore. Now, if I try to drag a guide onto a layer that the transform controls are active on, the transform tools turn off and the guide does not show up.

 

3.

Starting a new document... used to be able to unlock the base layer and transform the base layer to a different size (if I so chose too). Now you can still do this, but you cannot unlock the aspect ratio of the transform tool to alter the length of width of your selected layer individually.. Even when you turn off the Maintain Aspect Ratio button.

 

Not sure if any of this was done on purpose or with any reason, but it makes no sense.

I won't even get into the 3 discussions I have had with Adobe already regarding my apparent "unlicensed" programs.

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Problème pour désinstaller les applications Adobe (Ae, Pr)

October 27, 2018, 1:52 am
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Bonjour, il m'est impossible de désinstaller les applications Adobe After Effects CS6 et Premiere Pro CS6.

J'avais installé Adobe CreativeCloud puis j'ai installé les deux fameuses applications et tout aller bien.

Hier pour je ne sais quelle raison Adobe CreativeCloud bug et me demande de le réparer, ce que je fais (à 2 reprises).

Ensuite, je décide de lancer Adobe Premiere Pro CS6, un message d'erreur s'affiche.

msgerreur.JPG

Sur le coup, je vais voir sur internet, mais je ne trouve pas.

Je décide de désinstaller l'application dans > panneau de configuration > programme et fonctionnalités.

Sauf qu'il m'affiche un message de type : "L'application n'existe pas, blablabla.." puis l'icône disparaît (ceci pour les deux applications).

Je vais voir sur le Cloud si je peux désinstaller, rien, il me demande de l'installer comme si je n'avais jamais rien installer.

Du coup, je désinstaller le Cloud et je réinstalle, ce qui n'a absolument rien changer les applications n’apparaissent toujours pas.

Que faire ?

     - Alors je pensais carrément supprimer le dossier Adobe, mais c'est la pire idée au monde, je pense, car il y aura des "restes" ?

     - Désinstaller les deux applications avec > RevoUnistaller (ou une autre application du même style ?)

     - Taper ma tête sur mon clavier, puis une fois ma tête relevé espéré que les deux applications sois désinstallé ?

     - D'autres propositions ?

 

merci d'avoir pris le temps de me lire

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Error al obtener la licencia: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

October 27, 2018, 7:13 am
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Al descargar uno de los libros comprados hoy me sale un mensaje que nunca me había salido con los libros anteriores: Error al obtener la licencia. Problema de comunicación con el servidor de licencias:E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

Como puedo solucionar el problema?

Gracias

 

Title was edited by: Federico Platon

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Downloading photos from CD to Elements 10

October 27, 2018, 8:03 am
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After my last laptop died. I have recently re-installed Photoshop Elements 10 onto my current laptop. When I try installing photos from the many cd's I have, all I am seeing is a box saying that nothing was installed as pictures already exist in the catalogue. It is getting very frustrating as I have 1000's of photos to put back on, but am getting no joy. Unfortunately the only other back up I had was an external hard drive, which seems to have disappeared when moving home.

Please,Please,Please can someone HELP

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Transform in Photoshop CS 2019 is maddening. How do I get it back to normal?

October 21, 2018, 1:22 pm
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Everything is wrong about it. Things jump over the place unexpectedly. Keys don't perform as expected. I've turn on the anchor point or whatever they're calling it now, and its still completely broken. It is unusable and I'm rolling back to the last version. This is infuriating and stupid.

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Elements 2019 free trial installation screen

October 19, 2018, 1:09 pm
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The installation window for the Elements 2019 trial version is only half showing.  I can't widen it or scroll down to see the installation options.  Using Windows 10 OS.  Is there a solution to this problem?

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Photoshop CC 2019: Freely Transforming an object is not working anymore

October 19, 2018, 7:25 am
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I need to transform images on a daily basis by command drag a corner into place. It seems like out of control and doesn't give me any result. As I mentioned before, I'm using this tool on a daily basis. I don't know what to do.

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