Hi,
can anyone help with this? I have CS5 Extended which I have had installed on my old pc for about 7 months until the pc crashed and burned. I admit to buying my copy off e-bay, I make no apologies for that as there is nothing wrong with looking for a bargain. I made every attempt to verify that it was a genuine unused copy, to the point of having e-mails from the seller should I need to look for redress on this. The first installation went fine but it would not let me register with Adobe, so I e-mailed the seller again. The program continued to work so I assumed it was a glitch with the installer ( a lot of people I have spoken have had issues with Adobe installers, especially on Windows based systems). Forward 7 - 8 months and my pc has crashed and burned, probably from expecting too much from my 9-year old creation. I now have a new monster with Windows 7 pro instead of XP 32-bit, SSD's etc., but this is causing no end of problems migrating all my programs, some of which are beyond salvation. However, like most of you out there, I find Adobe photoshop extremely expensive and cannot write this off. I look at the packaging, the disc and part numbers (?) for each individual piece of packaging including the 'Genuine Adobe' holographic label, the serial number and I do not believe (nor anyone else that sees it) that my copy is not genuine. Now upon installation, during the initial instal it accepts my serial number no problem, but when I first use it and am asked to register it, I get the message 'invalid serial number for this product'. From several threads I have found this seems quite common but have found no answer. Does anyone have a solution to this before the 'trial' period expires?