Hi there folks, I'm not sure where this fits in best however I thought I would make the suggestion and see what others think...
I am frequently attempting to find small pieces of information that usually can be found in the knowledge base however when I make a simple search in the help section (say, web forms for example) I find a lot of pages totally irrelevent.
It would save everyone literally hours of time if the relevent knowledge base file could be added to each module under a 'help' button, or something along those lines. About two thrids of the time I contact support I am held up waiting for them to respond, attempting to explain my issue to them for them to understand and to only be either a) given the knowledge base file I couldn't previously find or b) told that the case would have to pushed to a higher level.